At SLT, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable. Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

Coverage & Scope

This Refund Policy covers SMART LAB TECH’s action and approach towards refunds. This Refund Policy does not apply to the practices of companies that SLT does not own or control or of persons that SLT does not manage, including any third-party service and/or product providers.

When Do You Qualify For Refunds?

When you file a complaint to SMART LAB TECH, we first try to provide an ideal solution to the issue you are facing. While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, refund may apply*

• Service/Software is delivered and not meeting our customer expectations (this apply for the first week after delivery)
• The issues with the project are beyond the scope of rectification/resolution/fixing
• You have not violated our payment terms
• You have not used any information for monetary/business benefits (gained during the course of association)
• The reasons you made are valid/rational/realistic enough to qualify for refund trial.
• You have presented all the proofs and evidences surfacing your refund claim
• Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.

How The Refund Takes Place?

• Refund query is processed, analyzed and checked for veracity
• Match the query with the agreeable parameters and valid reference points
• Arrange for refunds in permissible situations and settle fully or partly, depends on the case.
• The refund may take 7-10 business days to process, after the decision made
• You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.

For more information on our Refund Policy, contact us at support@smartlabtech-eg.com.